SCAM ALERT:  We have seen a rising number of fraud cases in which a person pretending to be a bank employee contacts a customer about a suspected unauthorized transaction. The contact then asks for personal information in order to “clear up” the problem. As a reminder, the bank will NEVER call, text, or email you and ask for personal information. If you receive such a call from your “banker,” do not give personal information and hang up immediately. If you receive a text or email, do not respond. To report suspected fraud on your account, please contact your local branch or call Customer Service at 1-888-822-2990.

Contact Us

Our Customer Service Center can help you with any questions concerning an existing deposit account, a recent application, or any product or service offered by ERIEBANK.

You can contact us by:

  • visiting your local ERIEBANK office,
  • calling 888-822-2990 between the hours of 7:00 a.m. and 7:00 p.m., Monday through Friday, and 8:00 a.m. to 3:00 p.m. on Saturday,
  • or try ServiceCall or Personal eBanking for 24/7 access to your CNB accounts. Simply dial 1-866-224-7314 to gain access to your account balance, information on checks or withdrawals, verify deposits, transfer funds, make loan payments or more.
Business Customers:
 
  • First Data - 1-800-542-1894
  • Clover - 1-855-853-8340
  • Authorize.net - 1-877-447-3938
  • Payeezy - 1-855-448-3493
  • Wausau (Online Banker Issues) - 1-866-711-0566


 

You can also email us at CustomerServiceCenter@ERIEBANK.bank and we'll be happy to assist you.

Check out our Frequently Asked Questions for common solutions.

Send Erie Bank an email

Do not send sensitive information, such as social security numbers or account numbers, through this form.

Find a Location

You are now leaving the official website of ERIEBANK, a Division of CNB Financial. ERIEBANK does not provide, and is not responsible for the products, services, or content on any third-party sites. Additionally the linked site may have a privacy policy and security practices that differ from the websites managed by ERIEBANK. Please be advised that links to 3rd party sites are provided as a convenience and ERIEBANK is not responsible for your use or any transactions completed on the hyperlinked site.